Complaints Policy

Purpose

This Complaints Policy outlines our commitment to handling concerns and complaints in a fair, transparent, and timely manner. We value feedback as it helps us maintain high standards and continually improve our services.

Scope

This policy applies to all clients, customers, and partners who wish to raise concerns about our services, products, or conduct.

How We Handle Complaints

• Acknowledgment: We will confirm receipt of your complaint promptly.

• Investigation: All complaints will be reviewed thoroughly by the relevant team or department.

• Resolution: We will aim to resolve complaints as quickly as possible, keeping you informed throughout the process.

Expected Conduct

We ask that complaints are made respectfully and with sufficient detail to allow proper investigation. Abusive, threatening, or discriminatory language will not be tolerated.

Confidentiality

All complaints will be handled with discretion, and personal information will only be shared when necessary to address the issue in line with our Privacy Policy.

Policy Review

We may update this Complaints Policy periodically to reflect improvements or changes in our procedures.